Customer Success Manager

Year over year improvement of customer satisfaction (NPS)

Regular updates to the Customer Health Analysis

Apply risk metrics to customer activities to inform retention risk and strategy

Manage goals related to retention and growth

Advocate for the delivery of timely resolution for escalated account issues and product enhancements

Conduct proactive, holistic reviews of customer accounts and collaborate to resolve any barriers to success

Lead Executive Business Reviews with key stakeholders, focusing on outcomes and the tangible return on investment

Provide regular customer updates to key MDaudit stakeholders

Primary liaison between customers and MDaudit internal teams

Collaborate with internal resources to ensure the highest level of service and delivery

Effectively communicate product roadmap and engagement solutions to customers with passion and excitement

Establish and maintain strong relationships at a variety of levels within the customer organization, including decision makers, influencers, executive leadership, and end users

Obtain customer commitments for participation in our reference program.

Ongoing and proactive customer communication

In conjunction with MDaudit Marketing and Sales teams, coordinate and influence participation at events to ensure customer is kept current on product and service offerings