Customer Success Manager

Nurture the nominated customer base, identifying key targets and operating an engagement strategy, based on opportunity and the customer vertical market or needs

Report on and analyze customer experience by understanding customer needs, and communicating trends to the wider Megaport team. Report growth opportunities through pipeline updates with SFDC updates.

Maintain in-depth knowledge of Megaport products and solutions and be able to propose and demonstrate these to the customers, whilst being aware of rival services or products. Maintain and share a value add opinion on Megaport and where we fit in the customer's ecosystem.

Review with management to understand key objectives and execute tasks that are aligned with the goals of the business; which will flex per the business focus or plans.

Collaborate with Sales and Marketing teams on campaigns and strategies for revenue growth.

Acting as a subject matter expert you will evaluate customer feedback and make recommendations to continually align and improve processes that provide visibility and an understanding and measurement of business performance against targets.

Collaborate with other departmental teams (Finance, Operations, etc.) in helping to resolve challenges impacting the customer’s service experience.

3+ years experience within the Enterprise software market or Internet/Telecommunications industries.

3+ years experience in an Account Management or Customer Success role.

Proven ability to work in a fast-paced technical environment, with multiple tasks or goals.

Strong verbal and written communication skills, as well as the ability to collaborate and work effectively across internal and external organisations.

Demonstrable ability to identify customer needs, appreciate and understand the customers’ service issues, or “pain points”, and present a suitable solution.

Ability to deliver revenue results and operate in a consultative-based selling approach.

Ability to work with the wider Megaport teams to focus on revenue generation and results.

Maintain records, reports and data as per the Megaport models, with a focus on revenue retention from the existing agreed customer list.

Strong verbal and written communication skills are a must, as well as the ability to work effectively across internal and external organisations.

Experience in proposing or deploying cloud and virtualised compute solutions in enterprise customer environments is highly desired.

Flexible working environments

Birthday Leave

Generous study and training allowance + 5 days paid study leave

Creative, fun, and contemporary workspaces

Motivated team of industry experts and new talent

Celebrated success with ‘Legend’ and ‘Kudos’ Awards

Health and wellness program