Customer Success Manager

Smile! Those teeth you are showing deserve the best care you can give them, yet the status quo of the software your dentist uses today is outdated.

Archy is a Series B vertical SaaS solution revolutionizing the dental practice management space — giving dental providers AI agents and software that lets them do what they do best (be dentists!) while we handle the more technical sides of running their practice business.

Archy is adding our first Customer Success Managers to the Customer Experience team. As a Customer Success Manager, you'll own a portfolio of 300–500 dental practices and ensure each one gets real, measurable value from Archy. You'll drive product adoption, strengthen customer relationships, identify growth opportunities, and proactively reduce churn.

This is a digital-first, scaled role: you'll lead with efficient, one-to-many programs, leverage automation, and lean on data to decide where higher-touch, one-to-one attention is worth it. And because you're one of our first CSMs, you won't just run the playbook — you'll help write it.