Customer Success Manager

Own the entire relationship between Rain Instant Pay and our customers by establishing a trusted advisor relationship across the customer's organization, from Executive Sponsors to day-to-day contacts, that works to ensure customers are getting value from our service

Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations

Lead cross functional projects with internal teams, including sales, product, marketing, and support, to ensure that customer expectations are met and exceeded

Work closely with Implementation and Sales to identify new opportunities and facilitate transitions following initial or follow-on deployments

Be the customer point of contact and voice for support, queries and functional assistance

Support the build and demonstration of client success stories to be evangelized among business prospects and industry experts

Use customer relationships as needed for prospect references

3+ years of experience in B2B SMB or Mid-Market with a history of driving revenue through retention and expansion of existing customers

Strong project management skills and ability to prioritize internal and external requests

Demonstrated track record of successfully building relationships and problem solving skills

Proven ability to measure, understand, and communicate business needs and impact to your customers

Ability to be flexible and adjust to changing priorities or projects as the company scales

Experience in FinTech is a plus

Experience using an enterprise CRM (HubSpot, Salesforce, etc.)