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gem

Customer Success Manager

Multiplier
Remote, USA
Contract, Part Time
Mid
Remote
Discovered 1 weeks ago
Free

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  • Reactive support: managing the support inbox
  • Proactive support: reaching out to customers to help them improve their Multiplier setup
  • Handling calls: demos, onboarding, strategy, etc.
  • Writing documentation to address common user challenges
  • Recording video content like instructional videos and product demos
  • Previous experience in a customer support/success role in a SaaS company.
  • Native-level fluency in English
  • Very comfortable on calls and video
  • A scrappy mentality — you wear many hats and are willing to get your hands dirty.
  • Technical curiosity or experience — interested in becoming an expert in a specialized product for technical teams.
  • 100% remote work environment
  • Flexible hours
  • 4 weeks of paid vacation per year
  • Team-first, sensible working environment

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