Customer Success Manager

3–5 years of experience in Customer Success, Account Management, Consulting, or another customer-facing role, ideally within a B2B SaaS environment.

Proven experience owning a portfolio of mid-market or enterprise customers with multiple stakeholders and measurable commercial outcomes.

Demonstrated success contributing to retention, renewals, GRR, NRR, adoption, and account expansion .

Experience identifying customer risk early and developing proactive strategies to protect retention and long-term value.

Strong commercial judgment and the ability to identify expansion opportunities and build a compelling customer business case.

Confidence leading executive-level conversations, business reviews, strategic planning sessions, and renewal discussions.

Strong analytical skills, including proficiency with Excel to analyze, manipulate, and interpret customer and program data .

Strong presentation and data-storytelling skills, with the ability to translate metrics into executive-ready recommendations tied to business outcomes.

Strong stakeholder management, negotiation, organization, and prioritization skills.

Comfort working cross-functionally across Account Management, Product, Sales, Operations, Support, and Implementation.

Alignment with Cardata’s core values: Show Up, Team Up, Dig In, Speak Up, and Own It.

Comfortable working in a fast-paced, remote-first environment and travelling approximately 2–3 times per quarter.

We’ll be honest — Cardata isn’t for everyone. If you thrive in a fast-paced environment, take extreme ownership, and constantly push yourself (and your work) to be the best, you’ll fit right in.

You’ll be surrounded by driven teammates who genuinely care — about the work, about our customers, and about helping each other succeed. Together, we take on ambitious goals and celebrate the wins along the way.

What we offer in return for you bringing your best:

Remote work and flexible working hours

Mentorship and development opportunities (to help you achieve your career goals!)

Extended medical & dental benefits

Healthcare spending account

$3,000 annual Health and Wellness Spending Account to support your overall wellbeing

Employee assistance program (EAP)

Flexible (Unlimited) Time Off: No annual cap on vacation, supported by a trust-based, flexible approach to time away.

Cardata is an equal opportunity employer. All candidates will be equally considered without regard to race, ancestry, place of origin, colour, ethnic origin, language, citizenship, creed, religion, gender/gender identity, sexual orientation, age, marital status, physical and/or mental handicap or financial ability. We are dedicated to creating an inclusive environment where everyone feels welcome to bring their authentic selves to work.

If you require accommodations during the recruitment process, please let us know.