Customer Success Engineer II - Database

Deliver hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and Clickhouse, with exposure to cloud-native and Kubernetes environments

Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity

Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean

Collaborate with senior engineers and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations contributing to root cause analysis and resolution

Analyze customer architectures to identify improvement opportunities and recommend best practices

Participate in incident response and on-call rotations to support critical customer issues

Contribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement.

Advocate for customer feedback to influence product improvements and platform enhancements

Identify opportunities to leverage automation and AI tools to streamline support workflows, reduce manual effort, and improve response quality.

Use monitoring and observability tools to diagnose performance bottlenecks and system behavior.

Customer Satisfaction (CSAT)

Time to Resolution / SLA adherence

Escalation quality and resolution effectiveness

Documentation and knowledge base contributions

Customer adoption of best practices

We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.

We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.

We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.

We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.

DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.