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Customer Success Enablement Manager - EMEA

Okta
Dublin, USA
Manager · 5+ years experience
EUR 56000-77000 / year
Discovered 2 weeks ago
okta
Free

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Responsibilities

  • Successfully identify and communicate the EMEA CSM organization's technical and role readiness needs
  • Understand the day-to-day of the CSM role to suggest and execute new and innovative ideas and programs for your primary stakeholder: EMEA CSM leadership
  • Communicate effectively and often to ensure all stakeholders are aligned and view the enablement program as a force multiplier
  • Equip Okta's EMEA CSM teams with the necessary product knowledge, skills, and processes to effectively engage with customers and drive retention and growth
  • Take a data-driven and analytical approach to deciding on future initiatives, and use performance management to quantify the impact of existing programs
  • Partner with other enablement team members in designing, creating, and delivering enablement programs
  • Continuously engage with EMEA CSM leadership to validate and collaborate on requirements and program results
  • Proactively seek input and content from CSM teams to aid in the curation of enablement programs
  • Lead discovery sessions with business leaders to build and refine requirements
  • Coordinate the localization and delivery of training, communications, and tooling produced by the global enablement team for EMEA CSM audiences

Requirements

  • The single most important characteristic we are looking for is initiative - be prepared to share previous examples or articulate suggestions for what you might bring to this role
  • Charismatic, great presence, deep empathy, and sharp on the product
  • Ability to understand, work with, and present to a technical audience
  • Ability to deliver results in a fast-moving, highly matrixed environment
  • Deep understanding of customer success and enablement strategies
  • Demonstrable communication skills- specifically strong presentation skills and executive presence
  • Understanding of cultural and business nuances across the EMEA region, particularly across European markets
  • A team player- able to collaborate in an international, virtual team and coordinate the appropriate resources to meet varying partner requirements
  • Excellent verbal and written communication skills

Desired Skills and Experience

5+ years of enablement experience in the software industry, ideally supporting customer success or post-sales teams

Industry and product knowledge is a plus

Strong problem-solving, priority-setting, facilitation, multi-tasking, analytical, and collaboration skills

Ability to work independently, multi-task effectively, and thrive in a fast-paced, dynamic, global environment

Strong interpersonal skills and ability to build positive relationships across multiple teams and time zones

Comfortable with occasional travel across the EMEA region

#LI-Hybrid

(P25695_3518898)

Below is the annual salary range for candidates located in Ireland. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and comprehensive healthcare coverage and financial benefits including paid time off and parental leave in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/irl.

The Okta Experience

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Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

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