Customer Success Associate - US

● Assisting students to complete - On boarding formalities Welcoming each student on call before the batch start date. ● Tracking individual student progress for multiple cohorts as they move through IK’s program and maximize completion rates. ● Keeping dropouts and deferrals to a minimum by offering additional guidance & support. ● Getting reviews and referrals from students. Work closely with all the internal teams to continuously improve the learning experience Maintaining daily trackers, comfortable using Google Sheets, CRM etc. ● Communicating to students via calls, email, direct message, video, or a mix of communication strategies. ● Mentoring & motivating students and connecting them to guidance coaches and career coaches as and when required. ● Serve as the single point of contact for all students queries and concerns