Customer Success Associate

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

With a goal of protecting the revenue and growing the customer base, as Customer Success Administrator, you will own the Churn Log (PowerBI spreadsheet with client renewal information) where all risk and potential churn (renewal date) is captured and proactively update this daily.

You will build trust with the team and ensure that all entries are accurate to ensure up to date forecasting reflects the true picture of churn and risk. You will report to the Director, Customer Success.

Customer Success Administrator will own/assist with specific project's and be responsible for the outcomes of the projects.

Essential Job Functions:

· Managing the churn log, checking for accuracy and that all relevant cells are filled in correctly

· Identify and report to Director the High-Risk weekly numbers.

· Provide a monthly summary of movement across the risk status and churn pending.

· Build and foster relationships with key supporters, decision makers and stakeholders across internal teams

· Develop and share best-practices to continually improve the quality, effectiveness, and efficiency of our processes

. Undertake specific projects as requested to enhance customer value and business revenue

Preferred Skills:

· Customer Success / Service experience. Demonstrate success managing customer relationships

· Strong Customer Success / Service skills and excellent verbal and written communication

· Ability to effectively manage multiple priorities and activities simultaneously