Customer Success Analyst

The Customer Success Analyst is a high-impact, customer-facing team member dedicated to ensuring our clients' end-users confidently adopt and realize maximum value from our Vision AI solutions.

This role directly bridges the gap between usage data and user behavior.

By combining hands-on data analysis with direct client engagement, you will proactively guide users through onboarding, deliver engaging enablement training, and run targeted outreach campaigns to turn struggling users into product champions.

• Lead interactive training sessions, workshops, and live webinars to onboard and upskill client end-users.
• Conduct direct adoption check-ins with key client user groups to gather qualitative feedback and address usage blockers.
• Serve as the primary customer-facing specialist for functional product questions, best practices, and daily workflow optimization.

• Identify low-engagement user segments through data and execute direct outreach campaigns (emails, virtual drop-ins) to re-engage them.
• Create, host, and distribute localized educational content, video walkthroughs, and "how-to" quick guides directly to client teams.
• Partner with client-side champions to establish internal peer-enablement programs.

• Co-present adoption insights and usage trends alongside Customer Success Managers during client meetings and Quarterly Business Reviews (QBRs).
• Act as the customer's advocate internally, translating direct end-user feedback into structured feature requests for our Product and Engineering teams.