Customer Succes Agent

As a Customer Succes Agent, you will combine your passion for customer service with your enthusiasm for business, people, and the community to build strong relationships.

In this key role on our Store Operations team, you’ll contribute meaningfully while taking advantage of ongoing learning and development opportunities.

We're committed to supporting your growth by providing the tools and resources you need to develop your skills and turn your passion into a rewarding career.

• Develop customer relationships to build new business, maintain branch profitability, and further brand loyalty and recognition.
• Work to grow your branch by leveraging business-to-business partnership opportunities and obtaining referrals.
• Maintain office security and conduct proper opening and closing procedures, including management of cash drawers and bank deposits.
• Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge-off accounts. Partner with vendors on auctions and vehicle sales.
• Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Utilize personal vehicle to complete bank deposits and other Company business throughout the workday.
• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
• Ability to maintain a full-time work schedule with regular in-person attendance is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.

• High School Diploma or equivalent required