Customer Strategy Manager

Bachelor’s degree in a relevant field.

4-5 years of experience in customer success or account management, preferably in a B2B SaaS environment, and/or 3+ years in a relevant customer-facing role such as those at a top management consulting or investment banking firm.

Highly analytical, with experience analyzing customer data and providing insights to drive continued customer improvement.

Strong proficiency with Excel to uncover insights and PowerPoint to organize and present findings with logical storytelling.

Strong communication and interpersonal skills, with the ability to navigate complex customer engagements. Customers should be routinely shocked by how quickly you respond.

High emotional intelligence, with the ability to build strong relationships and influence stakeholders at all levels of the organization.

A true passion and motivation to delight customers, and treat each customer as if they were your only one.

Ability to work in a fast-paced environment while maintaining focus on primary goals.

Ability to think big, solve problems, and are detail oriented.

Proficient in Microsoft Outlook, Excel, and PowerPoint.

Ability to travel monthly to quarterly depending on your assigned client portfolio.

It's important that each and every employee feels they are supported and can complete their life's best work today and in the future. As part of that, we are committed to doing our part in addressing pay gaps and discrepancies by providing pay transparency for all of our roles. Actual salaries are just one component of the compensation package and may vary above or below the range based on job-related knowledge, skills, experience, location, and performance. We are open to Customer Strategy Managers (with a salary range of $90,000 - $120,000) and Senior Customer Strategy Managers (with a salary range of $120,000 - $140,000) role. Other rewards may include annual bonuses, short- and long-term incentives, and other team-specific awards. In addition we provide a robust benefits and perks package that includes:

Comprehensive medical, dental, and vision coverage that actually supports you — including HSA with company match and FSA options

Fertility benefits to support your path to parenthood

401(k) with company match to help you plan ahead

Company-paid life insurance

20 days of PTO + 9 company holidays to truly unplug

Paid parental leave for all parents — because family matters

Summer Fridays (log off at 3pm and enjoy it)

Regular in-office social events including happy hours and catered lunches

A thoughtfully stocked kitchen with healthy snacks and fresh fruit