Customer Strategy Manager

Help leading life sciences organizations modernize how clinical development work gets done

Work at the intersection of AI, clinical development, customer strategy, and enterprise transformation

Take meaningful ownership of strategic customer relationships and see the long-term impact of your work

Join a team where curiosity, adaptability, and expanding your range are valued as the company grows

Develop broad strategic and customer leadership capabilities with meaningful opportunities for professional growth as Faro scales

5+ years of experience in strategy consulting, business advisory, customer strategy, customer success, business transformation, or other customer-facing strategic roles, ideally within life sciences and SaaS / AI-enabled companies

Strong understanding of pharmaceutical R&D, clinical development, or an adjacent domain, with the curiosity and ability to develop expertise in new areas quickly

Strong structured problem-solving skills, including the ability to take an ambiguous problem, identify what matters, and turn it into a clear path forward

Experience leading complex, cross-functional initiatives and building alignment across diverse stakeholder groups

Proven ability to manage multiple customer engagements or workstreams simultaneously with strong prioritization and attention to detail

Strong communication and storytelling skills, with the ability to synthesize complex information into clear recommendations for different audiences

Comfortable engaging senior customer stakeholders, with the potential and ambition to grow into increasingly executive-facing relationships

Commercial awareness and an understanding of how customer value, adoption, retention, and growth connect

High learning agility and intellectual curiosity, with a track record of taking on unfamiliar problems, developing new capabilities, and expanding your scope as business needs evolve

Comfortable operating in a fast-moving environment where roles, priorities, products, and ways of working will continue to evolve

Self-directed and proactive, with the judgment to identify what needs to happen rather than relying on a fully defined process

Ability to travel up to 30%

Management consulting experience within life sciences

Experience working with AI-enabled or SaaS platforms

Familiarity with protocol design, protocol optimization, patient-centric trial design, or clinical trial planning

Experience with change management, organizational transformation, or adoption frameworks

Experience working across business and technology stakeholders on enterprise transformation initiatives

In addition to this position’s salary (listed above), equity will be a major component of the total compensation for this position. We aim to offer higher-than-average equity compensation for a company of our size, and communicate equity amounts at the time of offer issuance.