Customer Strategy Director, Ecosystem Programs

Lead some of Faro's most strategically important and complex customer programs

Work at the intersection of business strategy, clinical development, AI, data and technology

Build long-term relationships with senior leaders across the world's leading life sciences organisations

Help define how Faro approaches emerging customer capabilities, innovation and ecosystem programs as the company scales

Join a growing Customer Strategy function with meaningful influence on Faro's customers, product and future operating model

Strategic Program & Executive Leadership: Lead large ecosystem and innovation programs that extend beyond established solution adoption, bringing structure and direction to initiatives where the path forward may not yet be fully defined. Guide programs from early definition through execution and measurable outcomes while building trusted relationships with senior and executive stakeholders and maintaining alignment between Faro and Customer organizations.

Business & Technical Advisory: Bring the technical fluency to engage credibly with both business and technical stakeholders, translating between customer objectives, emerging capabilities, and technical considerations. Use that understanding to ask the right questions, identify key dependencies and implications, and guide informed decisions, partnering with Faro's Data Science, Implementation Services, Product, and Engineering teams when specialist technical expertise is required.

Transformation & Change Leadership: Shape the change strategies and operating approaches required to turn emerging capabilities into sustainable ways of working. Help customers navigate the organizational complexity of new technology adoption, building the alignment and momentum required to move from experimentation toward successful adoption and scale.

Cross-functional Leadership: Bring together business and technical stakeholders across Faro and customer organizations to drive complex programs forward. Lead through influence, creating clarity around priorities, decisions, dependencies, and responsibilities while maintaining momentum across multiple teams and workstreams.

Capability Development & Strategic Insight: Help evolve Faro's approach to ecosystem programs, and strategic customer engagements by translating lessons from individual programs into repeatable frameworks, operating models, and best practices for the broader Customer Strategy team.

Customer Strategy Collaboration: Work closely with Customer Strategy Managers where ecosystem programs intersect with established customer accounts. Customer Strategy Managers continue to lead the broader customer strategy, adoption, value realization, and ongoing customer relationship, while the Customer Strategy Director, Ecosystem Programs leads the defined ecosystem or innovation program. Together, the roles ensure emerging initiatives remain connected to the customer's broader strategy and long-term success.

8+ years of experience in management consulting, strategy consulting, data and analytics consulting, business transformation or a comparable strategic advisory environment

Meaningful experience within data and analytics, statistics, data architecture, data strategy or a related technical discipline

Strong understanding of pharmaceutical R&D, clinical development, life sciences or a closely related industry

Demonstrated ability to lead senior customer relationships while also engaging credibly with technical and data stakeholders

Exceptional structured problem-solving skills and comfort bringing clarity to highly ambiguous problems

Experience leading complex, multi-stakeholder programs across organisational boundaries

Ability to translate between business strategy and technical concepts without needing to be the deepest technical specialist in the room

Strong executive communication, facilitation and storytelling skills

Demonstrated commercial awareness and experience identifying opportunities to create additional client or customer value

Comfortable influencing senior internal and external stakeholders without direct authority

Self-directed, intellectually curious and comfortable operating in a rapidly evolving environment

Ability to travel up to 30%

Management consulting experience within a dedicated data, analytics or technology practice

Experience advising pharmaceutical or biotechnology organisations on data strategy, clinical technology or digital transformation

Familiarity with clinical data standards, EDC, clinical systems, integrations or clinical trial data flows

Experience with statistical analysis or quantitative decision-making in clinical development

Experience with AI-enabled technology or enterprise SaaS platforms

Experience leading innovation or emerging-technology programs where requirements and success measures evolved during the engagement

In addition to this position’s salary (listed above), equity will be a major component of the total compensation for this position. We aim to offer higher-than-average equity compensation for a company of our size, and communicate equity amounts at the time of offer issuance.