Customer Solutions Specialist

• Handle a high volume of inbound customer interactions each day : approximately 50-70 phone calls /day and a steady flow of emails , while consistently delivering an exceptional customer experience from start to finish
• Process customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc.
• Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs

• You have at least 1 year of experience in a face to face or over the phone customer service role
• You exhibit stellar organizational skills, multi-tasking skills, and computer skills
• You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please!)
• You know MS Office; you may not be a master but you’re on your way
• You have a quality, high speed internet connection at home
• You have a genuine positive, outgoing, team spirited, one-for-all personality
• You’re an all-star communicator and are proficient in English (both written and verbal) . If you’re bilingual, that’s a plus!
• You can work a schedule of M-F 10:00 AM - 7:00 PM (MST) with flexibility to adjust to different hours as needed Please note: The first 3 weeks of training will be a schedule of M-F 7:00 AM - 4:00 PM (MST) !
• Please note: The first 3 weeks of training will be a schedule of M-F 7:00 AM - 4:00 PM (MST) !

Our team is truly a family unit, we like each other…a lot!

We work hard and play hard together, every day.

Whether it’s a potluck or a team outing we like to have a good time while working.

We also love to let our inner nerd shine; whether you’re nerdy about sports, comic books, cats or baking we can’t wait to get to know you!

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported.

We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated.

The salary range for this role is $37,348.78 - $50,403.56 annually ($17.96 – $24.23 hourly) which is based on including but not limited to qualifications, experience, and geographical location.

Parts Town is a pay for performance-company.

In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role.

Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

We are an E-Verify employer.

For more information, please click on the following links: E-Verify Participation Poster: English | Spanish E-Verify Right to Work Poster: English | Spanish

We are an E-Verify employer.

For more information, please click on the following links: E-Verify Participation Poster: English | Spanish E-Verify Right to Work Poster: English | Spanish