Customer Solutions Manager

Description

Responsibilities

• Customer Enablement & Onboarding Leadership : Design and execute tailored onboarding programs, guiding customers through solution deployment and aligning technical implementation with their business objectives
• Adoption Engine Development : Build and optimize customer adoption frameworks, playbooks, and self-service resources to accelerate usage across engineering and manufacturing teams and demonstrate measurable ROI
• T echnical & Domain Expertise : Serve as a trusted advisor on manufacturing data flows, engineering workflows, and systems integration with deep product mastery
• C ustomer Partnership & Advocacy : Cultivate executive-level relationships, ensure high satisfaction and retention, and position customers as references
• S calability & Process Innovation : Develop repeatable tools, templates, and automation to support onboarding and adoption at scale; collaborate with product, engineering, and go-to-market teams to refine processes
• F eedback Loop & Risk Mitigation : Proactively surface customer insights to influence product roadmap; identify and resolve risks before they escalate
• C ross-functional Leadership : Partner with sales, support, product, and engineering (often across time zones) to deliver seamless customer outcomes and internal alignment

Qualifications

• 10+ years of experience in B2B SaaS, with at least 3 years in a customer-facing technical or solutions role (e.g., Solutions Engineering, Customer Success, Technical Account Management, Consulting, Product Management)