Customer Solutions Architect

Responsibilities

• Lead requirement analysis, solution alignment, and end-to-end architecture activities, including HLD, LLD, CIQ validation and solution governance.
• Define migration strategies, provide technical leadership, and guide implementation activities across the complete migration lifecycle.
• Drive customization discussions, RCA execution, escalation management, and resolution of technical issues in collaboration with Care, R&D and cross-functional teams.
• Lead architecture workshops, design reviews, technical documentation, knowledge transfer, and delivery readiness activities to ensure successful solution deployment and adoption.
• Promote innovation through automation, AI-driven solutions, next-generation delivery practices, and close collaboration with R&D/Development team on product enhancements.

Qualifications

• Must Have
• Bachelor’s or master’s degree in computer science or a related field, with 10+ years of experience in architecting software, IT, or telecom solutions.
• Exhibit extensive hands-on experience with Kubernetes, Docker, containerized application deployments.
• Proven experience in defining Cloud-native architectures and delivering those solutions to the market.
• Experience working effectively in global organizations, with strong communication, motivational and technical leadership skills.
• Prior design and application deployment experience in custom solution and applications products.
• Nice-to-Have:
• Telecom domain exposure (Packet Core, 4G/5G, network protocols, cloud-native network functions) and Experience in implementing autonomous deployment platforms or AI-driven operational automation.
• Knowledge of MLOps, AI platform operations and deployment of AI/ML workloads in cloud-native environments and Certifications in cloud platforms or AI/ML specialties

Company