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Customer Project Manager 2
Nokia
USA
Full-time
Manager
Hybrid
Discovered Today
excel
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About the Role
The Customer Project Manager is accountable for an external customer programme (collection of projects managed together for business benefits) or project for an assigned product and / or service scope. Assigns tasks to the project team and manages project resources and stakeholders, ensuring the project is delivered in scope of contractual obligations and within forecasted costs, time, and required quality. Responsible for the overall project success with respect to external customer satisfaction, financial results, health & safety control activities, and operational services delivery performance. End-to-end project planning and risk and opportunity management.
Key Skills for This Role
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Responsibilities
- Key Responsibilities:
- Support offer development and pre-contract planning to identify the delivery approach and potential risks to the contract deliverables.
- Develop and execute project/program plans, objectives, and timelines to ensure successful program delivery.
- Maintain detailed project/program documentation, status reports, action registers, and lessons learned.
- Lead cross-functional teams, setting expectations and coordinating resources and activities in support of program deliverables.
- Identify and mitigate program risks, and develop contingency plans as needed.
- Act as a point of contact for customers, both internal and external, building strong relationships and ensuring customer satisfaction.
- Ensure timely delivery of the overall program goals and objectives, conduct program reviews and identify areas for improvement.
- Collaborate with internal teams, including sales, product management, technical teams, finance and supply chain, to ensure alignment regarding deliverables and expectations.
- Key Responsibilities: - Support offer development and pre-contract planning to identify the delivery approach and potential risks to the contract deliverables. - Develop and execute project/program plans, objectives, and timelines to ensure successful program delivery. - Maintain detailed project/program documentation, status reports, action registers, and lessons learned. - Lead cross-functional teams, setting expectations and coordinating resources and activities in support of program deliverables. - Identify and mitigate program risks, and develop contingency plans as needed. - Act as a point of contact for customers, both internal and external, building strong relationships and ensuring customer satisfaction. - Ensure timely delivery of the overall program goals and objectives, conduct program reviews and identify areas for improvement. - Collaborate with internal teams, including sales, product management, technical teams, finance and supply chain, to ensure alignment regarding deliverables and expectations.
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