Customer Solution Center Rep 2 - Technical

Experience Requirements

• Ready to work from office and rotational shift. Ready to work on weekends. Should not have stability issue. Experience of working in a Windows/Citrix and/or Applications service support role is essential.
• Operating Systems: Experience in supporting and troubleshooting various operating systems such as Windows & MacOS.
• Software Applications: Familiarity with a range of software applications including productivity tools (e.g. Microsoft Office Suite), email clients, and web browsers.
• Remote Access: Experience in remote access technologies such as Remote Desktop, Virtual Private Network (VPN), and Remote Assistance. Incident Management, Knowledge Management and Service Request fulfilment. Experience in working with BMC Remedy/Helix (user level) or an equivalent ITSM system is essential. ITIL best practices trained or certified.
• Education & Experience Recommended • High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. • Typically has 4-6 years of related work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field. Preferred Certifications NA Knowledge & Skills • Active Directory • Agile Methodology • Automation • Computer Hardware • Computer Science • Desktop Support • Help Desk Support • Information Technology Infrastructure Library • Issue Tracking • IT Service Management • Microsoft Office 365 • Microsoft Windows 10 • Operating Systems • Peripheral Devices • Scripting • ServiceNow • Technical Support • Windows Servers Cross-Org Skills • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity Impact & Scope • Impacts multiple teams and acts as a project leader providing direction to team activities and facilitates information validation and team decision making process. Complexity • Works on assignments that are moderately complex in nature and require intermediate problem resolution. Disclaimer • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Equal Opportunity Employer (EEO) -