Customer Services Representative (50236)

• Experience of working in a customer-facing role, delivering services to agreed quality standards.
• Strong computer literacy with the ability to use standard applications confidently.

• Experience of supporting service-to-sales opportunities within a customer interaction.
• Proficient in using computer systems and digital tools including CRM platforms and online registration systems.

• English C1 and local language

As per local requirement – no specific education or field is required

Additional job requirements (max 450 words in total, 10 bullet points)

The text below is standard and will appear unless changed or added to.

Proof of Identity requirements/right to work in country

Candidates are expected to have researched whether they have the right to live and work in the country in which the role is based.

Given that our offices have different legal status depending on the work we do in those countries, we recommend that you contact HR in country for additional information on the likelihood of securing a visa.

Only at its discretion will the British Council provide support so please check first whether visa support is offered.

Initial and continuing employment with the British Council is subject to an annual background check.

The job undertaken defines the nature of check(s) and assessment applied.

British Council values and behaviours

The text below is standard and will appear unless changed or added to.

British council values and behaviours are applicable across our organisation, in all roles and at all levels.

They are important because they say what we stand for at the British Council and help us to deliver our strategy.

We use them to guide our decision making, as well as guiding how we treat one another and the people we work with.

These will be assessed in the selection process.

Our values are:

Open and Committed; Expert and Inclusive; Optimistic and Bold.

The behaviours for each values pair can be found on our Intranet SharePoint site for internal staff and at our Careers portal for external applicants.

For Recruiter / Hiring Manager use only

Proof of Identity requirements/right to work in country

Candidates are expected to have researched whether they have the right to live and work in the country in which the role is based.

Given that our offices have different legal status depending on the work we do in those countries, we recommend that you contact HR in country for additional information on the likelihood of securing a visa.

Only at its discretion will the British Council provide support so please check first whether visa support is offered.

Initial and continuing employment with the British Council is subject to an annual background check.

The job undertaken defines the nature of check(s) and assessment applied, please identify the one screening category considered relevant for this job:

(Further guidance here on the intranet )

Senior Manager (PB9/SMP and all head of function/business area, Director or Country Director jobs at PB7/8).

Enhanced (Finance people directly managing expenditure or revenue of or more than £1 million e.g. payroll, procurement, accountancy/controller).

Enhanced Plus (The job is considered regulated if the role holder has frequent (minimum of once a week) or intensive (more than 4 days in one month) occurs in a place giving access to children (e.g.

School) or is the line manager of others undertaking regulated activity)

Standard Screening (If none of the above categories apply then the role is subject to standard screening)