Customer Services Executive
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Key skills for this role
About the Role
Seeking a proactive Relationship Officer to manage client relationships, ensure customer satisfaction, and coordinate operations with strong communication and organizational ski.
Key Skills for This Role
Responsibilities
- Serve as the primary point of contact for assigned clients and maintain professional client relationships
- Handle client calls, emails, and WhatsApp communications, ensuring timely responses and resolution of queries
- Conduct regular follow ups with clients regarding the progress of their applications and ongoing services
- Update and maintain accurate client records in the CRM system
- Coordinate with internal departments to ensure smooth processing of client requests and service delivery
- Take immediate action on new order forms received from Sales, ECS, and CP teams within the defined timelines
- Manage a portfolio of approximately 70–80 clients and ensure high service standards
- Monitor pending tasks and proactively follow up to ensure timely completion
- Prepare and maintain operational reports and client status updates
- Assist clients with documentation requirements and process related queries
Requirements
- Proactive and customer focused attitude
- Ability to manage client relationships and coordinate operational activities
- Experience in handling client calls, emails, and WhatsApp communications
- Ability to maintain accurate client records in CRM system
- Ability to manage a portfolio of approximately 70–80 clients
Full Job Posting
Position Overview
- Position: Relationship Officer / Client Coordinator (Operations Department)
- Company: Flying Colour Business Setup Services LLC
- Location: Dubai Media City, UAE
- Employment Type: Full Time
- Salary: AED 4,000 per month + Attractive Commission Structure
- Working Schedule: Monday to Friday 9:00 AM – 6:30 PM, Saturday 9:00 AM – 3:30 PM, 6 Days per Week
Job Summary
- We are seeking a proactive and customer focused Relationship Officer / Client Coordinator to join our Operations Department. The ideal candidate will be responsible for managing client relationships, coordinating operational activities, ensuring timely communication, and delivering exceptional clien
Key Responsibilities
- Serve as the primary point of contact for assigned clients and maintain professional client relationships.
- Handle client calls, emails, and WhatsApp communications, ensuring timely responses and resolution of queries.
- Conduct regular follow ups with clients regarding the progress of their applications and ongoing services.
- Update and maintain accurate client records in the CRM system.
- Coordinate with internal departments to ensure smooth processing of client requests and service delivery.
- Take immediate action on new order forms received from Sales, ECS, and CP teams within the defined timelines.
- Manage a portfolio of approximately 70–80 clients and ensure high service standards.
- Monitor pending tasks and proactively follow up to ensure timely completion.
- Prepare and maintain operational reports and client status updates.
- Assist clients with documentation requirements and process related queries.
Benefits
- Employment Visa
- Medical Insurance
- Annual Leave
- Annual Air Ticket
- Other benefits as per UAE Labour Law
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