Customer Service Supervisor
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Key skills for this role
About the Role
Dubai Camel Hospital seeks a UAE National Customer Service Supervisor to lead front-line customer service operations. The role involves supervising reception, handling inquiries, coordinating with veterinary staff, and ensuring exceptional client experiences.
Key Skills for This Role
Responsibilities
- Supervise daily operations of the Customer Service and Reception team
- Ensure delivery of exceptional customer service to clients and visitors
- Monitor appointment scheduling, patient registration, and front desk activities
- Handle customer inquiries, concerns, and complaints promptly and professionally
- Support and coach customer service staff to maintain high service standards
- Develop work schedules and ensure adequate staffing coverage
- Coordinate with veterinarians, veterinary technicians, nursing staff, and other departments
- Monitor customer satisfaction and recommend improvements
- Prepare operational reports, service metrics, and customer feedback summaries
- Ensure compliance with hospital policies, quality standards, and confidentiality requirements
- Assist in implementing customer service initiatives and continuous improvement programs
- Maintain accurate customer records using the hospital management system
Requirements
- UAE National with Family Book
- Bachelor's degree in Business Administration, Hospitality Management, Healthcare Administration, or related field
- 3 5 years of experience in customer service, front office, or client relations
- 1 2 years of supervisory or team leadership experience
- Excellent communication skills in Arabic and English
- Proficiency in Microsoft Office applications
- Experience using CRM or hospital management systems is an advantage
Full Job Posting
Overview
- Dubai Camel Hospital is seeking a dedicated and customer focused Customer Service Supervisor (UAE National) to lead our front line customer service team.
- This role is ideal for an experienced professional who is passionate about delivering exceptional customer experiences while ensuring smooth operation of reception and patient services.
Key Responsibilities
- Supervise the daily operations of the Customer Service and Reception team.
- Ensure the delivery of exceptional customer service to clients and visitors.
- Monitor appointment scheduling, patient registration, and front desk activities.
- Handle customer inquiries, concerns, and complaints promptly and professionally.
- Support and coach customer service staff to maintain high service standards.
- Develop work schedules and ensure adequate staffing coverage.
- Coordinate with veterinarians, veterinary technicians, nursing staff, and other departments to ensure efficient service delivery.
- Monitor customer satisfaction and recommend improvements to enhance the client experience.
- Prepare operational reports, service metrics, and customer feedback summaries.
- Ensure compliance with hospital policies, quality standards, and confidentiality requirements.
- Assist in implementing customer service initiatives and continuous improvement programs.
- Maintain accurate customer records using the hospital management system.
Qualifications
- UAE National (Family Book required).
- Bachelor's degree in Business Administration, Hospitality Management, Healthcare Administration, or a related field.
- Minimum 3–5 years of experience in customer service, front office, or client relations.
- At least 1–2 years of supervisory or team leadership experience.
- Excellent communication skills in Arabic and English (written and spoken).
- Strong leadership, interpersonal, and problem solving skills.
- Proficiency in Microsoft Office applications.
- Experience using CRM or hospital management systems is an advantage.
Key Competencies
- Leadership & Team Management
- Customer Service Excellence
- Communication & Relationship Building
- Conflict Resolution
- Problem Solving & Decision Making
- Time Management & Organization
- Attention to Detail
- Professionalism & Confidentiality
- Adaptability & Multitasking
What We Offer
- Competitive salary and benefits package.
- Career development and training opportunities.
- Supportive and collaborative working environment.
- Opportunity to work with one of the UAE's leading veterinary healthcare organizations.
- Meaningful career within an organization committed to excellence and innovation.
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