Customer Service Specialist
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About the Role
Position Title: Customer Service Specialist Company: McCoin Virtual Assets LLC Reporting to: Customer Service Manager Location: 12.02 Convention Tower, DWTC Dubai UAE Job Summary: Customer Service at McCoin is a core operational and risk control function.
Key Skills for This Role
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Job Summary
Customer Service at McCoin is a core operational and risk control function.
This role requires individuals who can operate with speed, precision, and sound judgment in a high-stakes environment where customer experience, financial transactions, and regulatory expectations intersect.
Key Responsibilities
- Handle customer inquiries via chat, email, and ticketing systems
- Deliver clear, structured, and solution-oriented responses
- Support onboarding, KYC, deposits, withdrawals, and transactions
- Identify and escalate risk, fraud, and compliance issues
- Maintain SLA targets and prioritize effectively
Qualifications
- Bachelor’s degree preferred
- 1–3 years in customer support (Fintech/Crypto preferred)
- Experience in high-volume environments
Skills & Tools
- Strong communication skills (English required, Arabic is a plus)
- Ability to multitask in high-volume environments
- Problem-solving mindset
- Basic understanding of crypto and KYC
- Experience with CRM tools
Soft Skills
- Clear and structured communication
- Strong problem-solving and logical thinking
- Calm under pressure
- High attention to detail
- Sound judgment and ownership
- Compensations and Benefits:
- Working Hours: Rotational Shift (8hours max)
• Medical Insurance: Comprehensive Insurance
- Annual Leave: after completion of 1 year in service
- Salary: AED 5000 to AED 8000
Job Type: Full-time
Pay: From AED5,000.00 per month
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