Customer Service Specialist Admin (Remote)
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Key skills for this role
About the Role
Client of Pulse Media NL is hiring a Customer Service Specialist Admin to bridge customer support and administrative operations remotely. The role involves responding to customer inquiries, maintaining records, coordinating internal communications, and supporting various business functions.
Key Skills for This Role
Responsibilities
- Respond to customer inquiries via email, live chat, phone, and other channels
- Resolve customer concerns and ensure complete satisfaction
- Maintain and update customer records within CRM and internal databases
- Process customer documentation and administrative forms accurately
- Schedule meetings, appointments, and follow up calls
- Prepare reports on customer service performance and administrative activities
- Coordinate with Sales, Marketing, Finance, and Operations teams
- Recommend process improvements to enhance customer satisfaction and operational efficiency
Requirements
- High school diploma or equivalent; Associate's or Bachelor's degree preferred
- At least 1 2 years of experience in customer service, customer support, administrative assistance, or office administration
- Excellent written and verbal communication skills
- Strong organizational and multitasking abilities
- Proficiency with Microsoft Office and Google Workspace
- Familiarity with CRM platforms such as Salesforce, HubSpot, Zendesk, Freshdesk, or similar
Full Job Posting
Position Overview
- The Customer Service Specialist Admin serves as the bridge between customer support and administrative operations.
- Provides exceptional customer assistance while managing administrative tasks to ensure smooth daily operations.
- Ideal for someone who enjoys both helping customers and maintaining organized administrative processes in a remote work environment.
Customer Support
- Respond to customer inquiries via email, live chat, phone, and other communication channels in a professional and timely manner.
- Resolve customer concerns by identifying solutions and ensuring complete customer satisfaction.
- Assist customers with account information, product or service questions, billing inquiries, and general support requests.
- Escalate complex issues to the appropriate departments when necessary.
- Conduct follow up communications to ensure successful issue resolution.
- Maintain a positive and professional customer experience throughout every interaction.
Administrative Duties
- Maintain and update customer records within the company's CRM and internal databases.
- Process customer documentation, service requests, and administrative forms accurately.
- Schedule meetings, appointments, and follow up calls when required.
- Prepare reports on customer service performance and administrative activities.
- Assist with onboarding documentation for new clients.
- Organize digital files, maintain records, and ensure data accuracy.
- Support internal teams with administrative coordination and documentation.
- Monitor shared inboxes and distribute inquiries to the appropriate departments.
Collaboration & Operations
- Coordinate with Sales, Marketing, Finance, and Operations teams to resolve customer issues efficiently.
- Recommend process improvements to enhance customer satisfaction and operational efficiency.
- Help maintain internal knowledge bases and standard operating procedures.
- Participate in team meetings and training sessions.
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