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Customer Service & Social Media Executive
Ariana Shipping Line LLC
Dubai, UAE
Full Time
Mid
Onsite
2 days ago
Customer ServiceSocial Media ManagementMicrosoft OfficeCanvaAdobe ExpressMeta Business Suite
Free
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Customer ServiceSocial Media ManagementMicrosoft Office
About the Role
Ariana Shipping Line LLC is hiring a Customer Service & Social Media Executive to handle customer inquiries and manage social media presence. The role requires 1-3 years of experience in customer service or social media management, preferably in shipping/logistics.
Key Skills for This Role
Customer ServiceSocial Media ManagementMicrosoft OfficeCanvaAdobe ExpressMeta Business Suite
Responsibilities
- Respond promptly to customer inquiries via phone, email, WhatsApp, social media, and live chat
- Provide accurate information regarding shipping services, rates, shipment schedules, customs clearance, and delivery timelines
- Monitor shipment status and provide regular updates to customers
- Resolve customer complaints and service issues professionally and efficiently
- Coordinate with the Operations team to ensure timely responses and issue resolution
- Maintain accurate customer records and communication logs
- Follow up with customers to ensure satisfaction and maintain strong client relationships
- Assist in preparing quotations, service proposals, and shipping related documentation
- Manage the company's social media platforms, including Facebook, Instagram, LinkedIn, TikTok, and other relevant channels
- Create and schedule engaging content, including photos, videos, graphics, and promotional posts
- Respond to comments, direct messages, and online reviews in a professional and timely manner
- Promote company services, special offers, and shipping updates through social media campaigns
Requirements
- Bachelor's degree in Marketing, Communications, or a related field
- 1–3 years of experience in customer service, social media management, or a similar role
- Experience in the shipping, logistics, or freight forwarding industry is an advantage
- Excellent verbal and written communication skills in English
- Strong customer service and interpersonal skills
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Experience managing Facebook, Instagram, LinkedIn, TikTok, and other social media platforms
- Basic knowledge of Canva, Adobe Express, or similar content creation tools
- Ability to write engaging captions and promotional content
- Strong organizational and multitasking abilities
- Ability to work under pressure and manage multiple customer inquiries simultaneously
- Creative mindset with attention to detail
Full Job Posting
Job Summary
- The Customer Service & Social Media Executive is responsible for delivering exceptional customer support while managing the company's social media presence.
- This role serves as the primary point of contact for customer inquiries, shipment updates, and service requests across multiple communication channels.
- The position also creates engaging content, responds to online inquiries, and helps strengthen the company's digital presence to enhance customer engagement and brand awareness.
Key Responsibilities Customer Service
- Respond promptly to customer inquiries via phone, email, WhatsApp, social media, and live chat.
- Provide accurate information regarding shipping services, rates, shipment schedules, customs clearance, and delivery timelines.
- Monitor shipment status and provide regular updates to customers.
- Resolve customer complaints and service issues professionally and efficiently.
- Coordinate with the Operations team to ensure timely responses and issue resolution.
- Maintain accurate customer records and communication logs.
- Follow up with customers to ensure satisfaction and maintain strong client relationships.
- Assist in preparing quotations, service proposals, and shipping related documentation.
Social Media Management
- Manage the company's social media platforms, including Facebook, Instagram, LinkedIn, TikTok, and other relevant channels.
- Create and schedule engaging content, including photos, videos, graphics, and promotional posts.
- Respond to comments, direct messages, and online reviews in a professional and timely manner.
- Promote company services, special offers, and shipping updates through social media campaigns.
- Coordinate with the marketing and operations teams to develop relevant content.
- Stay updated with social media trends and recommend new strategies to improve brand visibility and customer engagement.
- Ensure all published content aligns with the company's branding and communication standards.
Qualifications
- Bachelor's degree in Marketing, Communications, or a related field.
- 1–3 years of experience in customer service, social media management, or a similar role.
- Experience in the shipping, logistics, or freight forwarding industry is an advantage.
Skills & Competencies
- Excellent verbal and written communication skills in English.
- Strong customer service and interpersonal skills.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Experience managing Facebook, Instagram, LinkedIn, TikTok, and other social media platforms.
- Basic knowledge of Canva, Adobe Express, or similar content creation tools.
- Ability to write engaging captions and promotional content.
- Strong organizational and multitasking abilities.
- Ability to work under pressure and manage multiple customer inquiries simultaneously.
- Creative mindset with attention to detail.
- Positive attitude, teamwork, and problem solving skills.
Preferred Experience
- Experience using CRM or customer support systems.
- Knowledge of Meta Business Suite and social media analytics.
- Experience supporting customers in the shipping, logistics, automotive, or freight forwarding industry is highly desirable.
Benefits
- Health insurance coverage as per UAE regulations.
- Annual paid leave entitlement.
- Company provided air ticket to the employee’s home country upon eligible annual leave.
Work Location
- Work Location: In person
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