Customer Service Representative

Job Summary

Primary responsibilities

• Handle customer inquiries via email and process orders with exceptional service.
• Answering inquiries timely and accurately to ensure customer receive inquiries with exceptional service.
• Data entry for orders being manually entered into the system and emails to customers answering their requests.
• Provide accurate product and service information.
• Recommend options to customers when they are attempting to cancel.
• Note accounts as appropriate.
• Diffuse upset customers as needed.
• Escalate recurring problems to immediate supervisor.
• Provide supervisor and Customer Care management with process improvement recommendations.
• Gain and excel in knowledge of all Surya products and processes.
• Job Requirements: Exceptional customer service skills Two or more years of experience in customer service Demonstrates ability to accurately problem solve Enjoys working with others in a team environment Exceptional attention to detail is critically important Knowledge of Microsoft office products, i.e., Excel, Outlook, Word Experience working with order entry and ticketing systems Adapts well to change and learning new processes Demonstrates the understanding of balancing the needs of the business with customer needs.