Customer Service Representative

Cooperates with: All departments and external customers

Primary Responsibility: We are seeking a dedicated Customer Service Representative to join our team.

The ideal candidate will be responsible for providing exceptional service to our customers, assisting with order management, resolving inquiries, and ensuring smooth operations.

The role entails various tasks including customer purchase order review, order entry, technical drawing approval process, and providing timely support to customers.

• Accurately input customer orders into the system.
• Coordinate with various departments to ensure timely order fulfillment.
• Monitor order status and provide updates to customers as needed.
• Facilitate the approval process for PO drawings.
• Assist in setting up stock codes as per customer requirements.
• Handle post-PO maintenance tasks such as marking orders as won in Catalyzer/Maximyzer.
• Address customer inquiries and requests promptly and professionally.
• Process expedited requests to meet urgent customer needs.
• Notify customers promptly of any delays in order fulfillment and provide alternative solutions where applicable.
• Provide operational support for schedule changes, ensuring minimal disruption to customer orders.
• Maintain organized customer files and documentation for efficient record-keeping.
• Handle credit card processing securely and efficiently.
• Manage returns, RMAs (Return Merchandise Authorizations), and issue credit notes as necessary.
• Ensure timely resolution of quality-related issues to maintain customer satisfaction.

How to Qualify?

• Previous experience in a customer service role or related field preferred.
• Strong communication skills, both verbal and written.
• Excellent organizational skills with the ability to multitask and prioritize effectively.