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Customer Service Representative
The Step2 Company
Streetsboro, USA
Full-time
Entry · 2+ years experience
Onsite
Discovered 1 weeks ago
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Role Overview
The Customer Service Representative communicates with customers by telephone, chat, and email. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries. The first point of customer contact for general inquiries like product availability, questions, complaints, pricing, orders, replacement parts, recalls, general product information, etc.
Key Skills for This Role
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Job Summary
The Customer Service Representative communicates with customers by telephone, chat, and email. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries. The first point of customer contact for general inquiries like product availability, questions, complaints, pricing, orders, replacement parts, recalls, general product information, etc.
Location
- Onsite (Streetsboro, OH Headquarters)
Job Duties
- Builds and maintains customer loyalty by providing prompt, accurate and friendly customer service.
- Answers calls, chats, and emails pertaining to consumer inquiries, complaints, replacement parts requests, product information, problem solving assembly assistance and retailers carrying Step2 products. Follow-up as required.
- Enters orders via Shopify
- Researches open orders to determine why an order hasn’t shipped, etc.
- Completes appropriate forms for call tag returns, credit, reship processing or LTL issue follow up.
- Documents customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Thinks critically and creatively to find resolution that meets the needs of the end consumer while keeping Step2 profitability in mind.
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