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Customer Service Representative

Clean Harbors
Sanford, USA
Full-time
Entry
Onsite
USD 13.7-27.4 hourly / hour
Discovered 2 days ago
Microsoft ExcelWindowsDOTRCRA
Free

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Microsoft ExcelWindowsDOT
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  • Health and Safety is our #1 priority and we live it 3-6-5!
  • Competitive wages
  • Comprehensive health benefits coverage after 30 days of full-time employment
  • Group 401K with company matching component
  • Own part of Clean Harbors with our Employee Stock Purchase Plan
  • Generous paid time off, company paid training and tuition reimbursement
  • Positive and safe work environments
  • Opportunities for growth and development for all the stages of your career
  • Take incoming customer calls related to service requests, issues, invoice questions, on-line service support amongst others, and ensure timely resolution; Turn customers over to (RSOM) wherever possible for proactive calling order placement; Ensure that proactive calls are made within the specified cycle times for any applicable accounts
  • Generate or assist with quotes to customers based on input received from the specialist and/or the account manager; Identify questionable quoted disposal, transportation, labor or material rates and present to the general manager before quote is released
  • Create sales orders for customer service requests
  • Provide service reports to customers upon request
  • Initiate job folder set up, including all applicable paperwork; Review IP workbench daily and resolve any outstanding items in a timely manner
  • orders prior to pick up and ensure profiles are properly priced via the quote or contract; Create appropriate job related purchase orders; Manage customer PO details per the company policy
  • Schedule transportation with the appropriate logistics office for disposal pickups
  • Review open sales orders and close where appropriate
  • Take calls from field techs to assist with account questions, placing service orders and working through service issues
  • Resolve all off-specs within prescribed time and communicate with sales, the customer, and the central billing function
  • Assure daily billing of the business with expectation that billing is accomplished each day, is consistent each week, and respond in a timely manner to all billing issues, questions, on unbilled reports; Complete and submit short pay and credit rebill requests
  • Complete new profiles, recertifications, and amendments and ensure that they are scanned as appropriate
  • Take the lead on setting up new customers that result from incoming service requests, and ensure customer information is accurately input into company system(s)
  • Work closely with collectors and regional finance manager to assure proper extension of credit to customers.
  • Daily use of reports in managing accounts
  • Strong customer service skills
  • Strong communication skills
  • Ability to handle multiple tasks simultaneously
  • Ability to work in a fast paced, high stress environment
  • Knowledge of Microsoft Excel and Word
  • Knowledge of DOT/RCRA regulations;
  • Proficiency in Windows based applications.
  • Knowledge of disposal technologies and waste class codes, and T+D and CleanPack service lines

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