Customer Service Representative-Qualifications

Customer Service Representative – Join the ProCare Home Medical Team!

Make a Difference Every Day.

Build a Career That Matters.

At ProCare Home Medical , we're growing—and we're looking for an enthusiastic, detail-oriented Customer Service Representative to join our Anchorage team.

If you're passionate about helping others, thrive in a fast-paced healthcare environment, and enjoy work that truly impacts people's lives, we'd love to meet you.

As a key member of our team, you'll work directly with patients, physicians, insurance companies, and healthcare professionals to ensure patients receive the medical equipment and supplies they need.

Every order you process helps improve someone's quality of life.

• Process orders for durable medical equipment (DME) and medical supplies
• Verify insurance benefits and obtain prior authorizations
• Communicate with patients, physicians, case managers, and insurance providers
• Maintain accurate electronic patient records and documentation
• Assist with medical billing and insurance-related paperwork
• Deliver outstanding customer service both over the phone and in person
• Work closely with a supportive team to ensure timely, accurate service

We're seeking someone who is organized, compassionate, and ready to make an impact.

• Experience with insurance verification and prior authorizations
• Medical billing experience (Medicare, Medicaid, and Managed Care)
• High school diploma or equivalent
• Excellent communication and customer service skills
• Typing speed of at least 45 WPM