Customer Service Representative

Make a difference in the lives of patients every day!

ProCare Home Medical is growing and looking for a Customer Service Representative (CSR) to join our team.

In this vital role, you'll be the first point of contact for our patients, caregivers, and referral sources -- helping them get the medical equipment, supplies, and support they need with care and accuracy.

If you're organized, compassionate, and thrive in a fast-paced healthcare environment, we'd love to meet you.

As a CSR, you'll handle a variety of responsibilities that keep our patients' care running smoothly;

• Greet and assist customers in person, over the phone, or via the web.
• Process patient orders quickly, accurately, and according to policy.
• Verify insurance coverage and complete necessary documentation.
• Enter and maintain patient and referral source information in computer systems.
• Coordinate deliveries, set-ups, and follow-ups for home medical equipment.
• Respond to customer inquiries and resolve issues with professionalism and empathy.
• Support retail sales, intake, and inventory coordination.
• Maintain compliance with HIPAA, Medicare, and all company standards.

• High School Diploma or equivalent (required).
• Excellent customer service and phone skills (required).
• 2 years of HME/DME experience and knowledge of medical terminology (preferred).
• Proficient data entry skills; able to type 40+ wpm and use 10-key by touch (preferred).
• Strong multitasking, organization, and problem-solving abilities.
• Ability to think quickly, stay calm under pressure and provide outstanding service.