Customer Service Representative
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
Provides courteous and efficient service to patrons in the sales of bingo products, calling back winning bingo cards, and ensuring playing area is clean and ready for business. Interacts with customers daily, promptly responding to all requests in a courteous and efficient manner. Encourages the sale of company products at every opportunity and applies exemplary customer relation skills that promote a superior company image. Provides prompt service in a time sensitive manner to ensure bingo event runs free of delays.
DUTIES AND RESPONSIBILITIES (Include but are not limited to):
Exemplify Delta Bingo’s Core Values: Community, Innovation & Leadership
Work co-operatively with charity members and co-workers.
Obtain and maintain an AGCO License.
Operate with cash float and paper inventory.
Balance cash float and paper inventory at the end of the shift.
Maneuver around the playing area selling bingo products.
Work from and operate a POS sales system.
Alert and ready to assist with running to for declared bingos.
Assist to ensure bingo caller is aware of declared bingos.
Assist to call back declared bingo in a clear, loud, and audible tone.
Assist in paying verified winner correct prize amount.
Assist to maintain playing area (tables, chairs, floors) by keeping area clean and free of clutter.
Understand all of the Delta Bingo & Gaming programs and promotions.
Respond to customer inquiries regarding bingo programs, Red 7, promotions, and any other product or service offered at the Gaming Centre.
Assist to bundle paper and pocket slots.
Immediately refer customer concerns to the session manager.
Immediately report potential safety hazards to the session manager.
Undertake other tasks and housekeeping duties as assigned by the supervisor.
Comply with Delta Bingo & Gaming dress code.
Behave in a professional manner (e.g. Refrain from the use of foul language).
Must be able to work scheduled shifts.
Demonstrate teamwork attitude through such things as willingness to cover shifts.
Key Skills for This Role
Full Job Posting
SUMMARY
Provides courteous and efficient service to patrons in the sales of bingo products, calling back winning bingo cards, and ensuring playing area is clean and ready for business. Interacts with customers daily, promptly responding to all requests in a courteous and efficient manner. Encourages the sale of company products at every opportunity and applies exemplary customer relation skills that promote a superior company image. Provides prompt service in a time sensitive manner to ensure bingo event runs free of delays.
DUTIES AND RESPONSIBILITIES (Include but are not limited to):
Exemplify Delta Bingo’s Core Values: Community, Innovation & Leadership
Work co-operatively with charity members and co-workers.
Obtain and maintain an AGCO License.
Operate with cash float and paper inventory.
Balance cash float and paper inventory at the end of the shift.
Maneuver around the playing area selling bingo products.
Work from and operate a POS sales system.
Alert and ready to assist with running to for declared bingos.
Assist to ensure bingo caller is aware of declared bingos.
Assist to call back declared bingo in a clear, loud, and audible tone.
Assist in paying verified winner correct prize amount.
Assist to maintain playing area (tables, chairs, floors) by keeping area clean and free of clutter.
Understand all of the Delta Bingo & Gaming programs and promotions.
Respond to customer inquiries regarding bingo programs, Red 7, promotions, and any other product or service offered at the Gaming Centre.
Assist to bundle paper and pocket slots.
Immediately refer customer concerns to the session manager.
Immediately report potential safety hazards to the session manager.
Undertake other tasks and housekeeping duties as assigned by the supervisor.
Comply with Delta Bingo & Gaming dress code.
Behave in a professional manner (e.g. Refrain from the use of foul language).
Must be able to work scheduled shifts.
Demonstrate teamwork attitude through such things as willingness to cover shifts.
About Delta Bingo & Gaming
Family-owned Ontario gaming operator serving players at 18 locations with bingo, electronic games, and charity partnerships.
Visit company websiteApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Delta Bingo & Gaming
Customer Service Representative, Cabinet Game
Pickering, CAN
Lounge Supervisor (Evans)
Etobicoke, CAN
Snack Bar Attendant
Pickering, CAN
Customer Service Representative
, CAN
Shift Manager
Pickering, CAN
Customer Service Representative Lead Cash
Pickering, CAN
Snack Bar Supervisor
Pickering, CAN
Customer Service Representative, Cabinet Game
Pickering, CAN
Cabinet Games Supervisor
Pickering, CAN