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Customer Service Representative - Onsite
Greif
Winnipeg, CAN
Full-time
Entry · 2+ years experience
Onsite
CAD 23.19-39.46 yearly / year
Discovered 2 weeks ago
Free
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This position responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.
Works with little guidance and oversight.
First level escalation of predominantly routine, customer problems and needs, but may require deviation from standard screens, scripts, and procedures.
Typically possesses a high school diploma and 2-4 years of experience.
Onsite presence is the expectation, Monday - Friday 7:00 - 4:00 or 8:00 - 5:00.
Full Job Posting
OUR VISION
To Be the Advantage That Helps Our Customers Win.
OUR PURPOSE
Creating packaging solutions for life’s essentials.
Job Description
This position responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards. Works with little guidance and oversight. First level escalation of predominantly routine, customer problems and needs, but may require deviation from standard screens, scripts, and procedures. Typically possesses a high school diploma and 2-4 years of experience. Onsite presence is the expectation, Monday - Friday 7:00 - 4:00 or 8:00 - 5:00.
Key Responsibilities
- Interacts with customers via telephone, email, online chat, or in person to provide intermediate level support and complex information on products or services.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
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