Customer Service Representative

Tasks and responsibilities

Order Handling & Processing Manage Customer interface to receive orders, its changes and provide timely order confirmation. Process the order in SAP system. Follow QMS and SOP.

Order Coordination Coordinate with the logistics, warehouse, planner, Sales, finance and relevant stakeholders to ensure the order is taken care until the invoicing & delivery.

Service Complaint Handling Receive and align with relevant stakeholders for resolution. Support in goods return, credit memo/ debit memo if any.

Digitization Journey for O2C process Co-ordinate and work with Global teams to implement digitization initiatives in India. Explore the opportunities for digitization for India specific Customer needs.

Compliance and Global projects Compliance with QMS, Food safety, GMP standards and operating procedures in line with India and global standard. Collaboration with global and regional stakeholders

Basic Qualifications Bachelor’s Degree with 1-2 years of relevant work experience. Good communication skills in English in a multi-cultural environment. Working in SAP environment is a must.

Candidate should have the following: • Knowledge and hands on experience in handling Customer service profile. • Experience in working with global teams and stakeholders. • Team player with high motivation and engagement

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