oracle
Customer Service Representative
Americold
Mississauga, CAN
Full-time
Entry · 0+ years experience
Onsite
Discovered 2 weeks ago
Warehouse Management SystemsMicrosoft Office Suite
Free
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Warehouse Management SystemsMicrosoft Office Suite
Key Skills for This Role
Warehouse Management SystemsMicrosoft Office Suite
Full Job Posting
What You'Ll Do
You will respond to customer inquiries and complaints related to work orders, shipments, and inventory counts, ensuring prompt and efficient resolution.
You will act as a liaison between customers and internal teams for account administration and invoicing, generate and maintain paperwork for customer orders, and provide clerical support including scheduling and reporting.
Occasional travel by automobile and airplane may be required for business purposes.
Essential Functions Respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts.
Report customer feedback to management and act as a liaison between customers and internal teams for account administration and invoicing.
Generate and maintain all paperwork and information required for customer work orders, including tracking orders and updating inventory records.
Verify computer-generated invoices to assure proper invoicing of accounts.
Provide clerical support, such as overseeing paperwork associated with orders, maintaining files, answering phones, and greeting visitors.
Schedule loads as required and maintain updated reports to ensure all loads are empty and closed.
Resolve issues related to refused product, over short, and damaged orders.
Other essential duties may be applicable and assigned as necessary.
What Experience and Education You Need High school diploma or general education degree (GED) required.
Minimum 0 years of experience required in customer service or clerical support.
Accurate typing and data entry skills required.
Knowledge of Warehouse Management Systems and Microsoft Office Suite required.
Ability to operate desktop computers and office equipment required.
What Could Set You Apart Ability to manage multiple tasks efficiently.
Experience
adapting to changing work environments.
Initiative in addressing new challenges.
Effective verbal and written communication.
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