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Customer Service Representative
Qnity
Mississauga, CAN
Full-time
Entry
Hybrid
Discovered 1 weeks ago
Salesforce.comSAPMicrosoft Excel
Free
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Salesforce.comSAPMicrosoft Excel
Role Overview
The Customer Service Representative (CSR) is the interface between customers and our business to deliver exceptional service through the order-to-cash process. This position will work with, but not limited to, supply chain planners, logistics team, market segments, other customer service reps, plant sites, warehouses, regional contacts, carriers, and financial contacts to meet customers’ needs while maintaining quality standards. In addition, this position will focus on matching customer needs to the Qnity product offerings.
Responsibilities include responding to customer inquiries and complaints utilizing the various Business Unit tracking systems, issuing credit and debit memos, and monitoring sales orders through the order fulfillment process.
Key Skills for This Role
Salesforce.comSAPMicrosoft Excel
Full Job Posting
Position Overview
The Customer Service Representative (CSR) is the interface between customers and our business to deliver exceptional service through the order-to-cash process. This position will work with, but not limited to, supply chain planners, logistics team, market segments, other customer service reps, plant sites, warehouses, regional contacts, carriers, and financial contacts to meet customers’ needs while maintaining quality standards. In addition, this position will focus on matching customer needs to the Qnity product offerings.
Responsibilities include responding to customer inquiries and complaints utilizing the various Business Unit tracking systems, issuing credit and debit memos, and monitoring sales orders through the order fulfillment process.
Core Responsibilities
- - Manage customer orders through Customer Service work processes and systems.
- - Handle all types of customer orders, including indent orders and services invoicing requests.
- - Supports customers with coordination of returns when required, following Qnity’s Return Policies.
- - Strengthen customer experience by developing solid relationships, understanding customer needs, and gathering market intelligence.
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