Customer Service Representative

Sureserve provide market leading compliance and energy services across the UK, with close to 5000 employees working from over 30 offices.

Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services.

Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry.

With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future.

The Customer Service Representative (CSR) is responsible for delivering exceptional customer service through multiple communication channels, including inbound and outbound phone calls and email correspondence.

The role plays a vital part in ensuring customer satisfaction by managing appointments, performing administrative duties, handling compliments and complaints, and collecting valuable customer feedback to help improve the business’ overall service.

You’ll be part of a supportive team that values expertise, reliability and great customer service.

We offer a positive working environment, opportunities for development and the chance to make a meaningful impact, in the communities we serve.

• Previous experience in a customer focused role is preferred
• Experience in handling a high volume of customer queries
• Basic knowledge of appointment scheduling
• Previous experience within Repair & Maintenance Sector is preferred

Salary: £28,000 per annum

Working Hours: 40hrs per week

Working pattern: Monday-Friday