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Customer Service Representative
Cranecompany
Hitchin, GBR
Full-time
Mid
Onsite
Discovered 2 weeks ago
Microsoft WordSales force
Free
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Microsoft WordSales force
Role Overview
The Inside Sales Representative (Home) serves as the key direct customer contact point for the Utilities Channel Partners & customers. The Inside Sales Representative is the key contact for the customer and is responsible for coordinating all aspects of customer service including order processing, quotation generation & follow up, delivery checks, technical enquiries and order expediting and delivering a world class level customer service to all internal and external customers. The future vision for this role is a proactive sales position where active quote follow up and lead generation will become a key responsibility of the role.
Key Skills for This Role
Microsoft WordSales force
Full Job Posting
Position Summary
The Inside Sales Representative (Home) serves as the key direct customer contact point for the Utilities Channel Partners & customers. The Inside Sales Representative is the key contact for the customer and is responsible for coordinating all aspects of customer service including order processing, quotation generation & follow up, delivery checks, technical enquiries and order expediting and delivering a world class level customer service to all internal and external customers. The future vision for this role is a proactive sales position where active quote follow up and lead generation will become a key responsibility of the role.
Principle Responsibilities
- Reviews customer enquiries working with external sales, engineering, technical and other departments to produce sales quotations and provide to customers in a timely manner.
- Processes customer orders in a timely and accurate manner including clarification and order entry, ensuring that part numbers, prices and lead times are correct and in line with our product offering
- As required liaises with the various internal departments throughout the order process to ensure we are capable of meeting the delivery requirements of the customer.
- Investigates customer concerns and records all relevant details on concerns database following up with the relevant departments to ensure matter is resolved in a timely manner for the customer.
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