Customer Service Representative
Job Fit Check
Base Career helps you apply smarter for this job.
Full Job Posting
Responsibilities
- Establish relationships with customers by communicating and resolving issues.
- Responsible for order entry and/or maintenance for assigned accounts.
- Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.
- Communicate order confirmations, changes and cancellations to both customers and internal BWAY team members.
- Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
- Reviews orders after shipment for billing accuracy and any quantity item errors.
- Manages the issuing of credits, return authorizations and pallet returns.
- Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
- Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
- Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed.
- Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
- Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
- Files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
- Performs other duties as assigned.
Requirements
- Associate or Bachelor’s degree preferred but not required
- Manufacturing experience is strongly preferred
- 1-3 years of customer service experience required
- Microsoft Office Suite – basic to above-average computer skills including Excel
- CRM experience preferred
- Ability to perform basic quantitative skills required,
- Ability to work with all areas of the business including plant and sales personnel.
- Professional verbal and written communication
- Strong customer service advocacy and problem-solving skills
About Mauser Packaging Solutions
Global provider of industrial packaging solutions and lifecycle services.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Mauser Packaging Solutions
Key Account Manager
Atlanta, USA
The Key Account Manager is an experienced manager that builds and cultivates long-term, strategic vertical relationships with large, complex customers and their broader organization. Focusing on assessing customer ongoin
Press Operator
Chicago, USA
ESSENTIAL FUNCTIONS. Safety Follow all Plant Safety Rules and Regulations Utilize proper PPE at all times Handle and dispose of hazardous material safely and per policy as outlined by all relevant regulations Quality Res
Production Operator C
Valparaiso, USA
Essential Duties and Responsibilities: Performs all assignments in accordance with safety specifications, instructions, and requirements. Demonstrates ability to meet production standards on specific assignments within r
Human Resources Assistant
Valparaiso, USA
Essential Duties and Responsibilities include the following: Performs general administrative duties which include greeting visitors, answering phones, filing, ordering supplies and any other clerical support. Recruits fo
Business Development Manager
Oak Brook, USA
Position Summary The Business Development Manager is a commercially minded sales and growth professional who combines strong relationship-building capabilities with a practical, AI-enabled approach to business developmen
Field Service Engineer
Newnan, USA
A Field Service Engineer is responsible for quality installations, rebuilds, maintenance, and repairs to injection molding machinery. Breakdowns will require troubleshooting of mechanical, hydraulic, and electrical compo
General Labor - 1st Shift
Grand Rapids, USA
Responsibilities: Demonstrates ability to meet production standards on specific assignments within required time Maintains good housekeeping and clean work areas in assigned space Performs all assignments in accordance w
Production Manager (Manufacturing)
Chicago, USA
The Production Manager is responsible for leading day to day operations of a manufacturing location/area to drive continuous improvement in the areas of safety, quality, productivity and customer satisfaction. Provides l
Key Account Manager
Atlanta, USA
Press Operator
Chicago, USA
Production Operator C
Valparaiso, USA
Human Resources Assistant
Valparaiso, USA
Business Development Manager
Oak Brook, USA
Field Service Engineer
Newnan, USA
General Labor - 1st Shift
Grand Rapids, USA
Production Manager (Manufacturing)
Chicago, USA