workday
Customer Service Representative - Express Scripts - Remote
The Cigna Group
USA
Full-time
Mid
Onsite
Discovered Today
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanFull Job Posting
RESPONSIBILITIES
- Answer inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits and mail-order pharmacies.
- An average of 70-80 calls are expected daily.
- Take calls back-to-back while toggling through several applications on multiple screens.
- Attend 100% of trainings, and the first 90 days of employment.
- Regular and predictable attendance.
- Resolve customer complaints through independent problem-solving skills and one-call resolution.
- Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service.
QUALIFICATIONS
- High School diploma or equivalent
- 1 year of call center experience is required
- A dedicated workspace with no distractions is required
- Intermediate proficiency in Microsoft Outlook
- Strong organization skills, written, and verbal communication skills
- Ability to remain calm and helpful even when dealing with difficult situations
- Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience
- Computer literacy and ability to manage multiple applications simultaneously.
- About The Cigna Group
- Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
- If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at The Cigna Group
Staff Pharmacist - Accredo - Whitestown, IN
Whitestown, USA
SeniorFull-time
Job Description POSITION SUMMARY The Staff Pharmacist is responsible for verifying and dispensing medications within corporate and regulatory guidelines. The Staff Pharmacist will track order status. The Staff Pharmacist
Discovered TodayView →
Staff Pharmacist - Accredo Fulfillment (Tempe, AZ)
Tempe, USA
SeniorFull-time
POSITION SUMMARY The Staff Pharmacist is responsible for compounding and dispensing medications within corporate and regulatory guidelines. The Staff Pharmacist will track order status. The Staff Pharmacist may also trai
Discovered TodayView →
Pharmacy Production Clerk - Accredo - Onsite
Tempe, USA
MidFull-time
Location: AZ, Tempe, 2040 West Rio Salado Pkwy Hours: Two shits available Sun 7:00am - 3:30pm and Mon - Thurs 10:30 AM - 7:00 PM Mon-Fri 10:30-7:00pm The Pharmacy Production Clerk is responsible for ensuring that all med
Discovered TodayView →
Pharmacy Operations Rep. - Accredo - Onsite
Orlando, USA
EntryFull-time
Pharmacy Operations Rep. Location: OnSite FL, Orlando, 6272 Lee Vista Blvd Shift: Hours: 7am-3:30pm Mon-Fri and 8am-4:30pm Mon-Fri Are you ready to step into a position that combines your communication skills, attention
Discovered TodayView →
Customer Service Representative - Cigna Healthcare - Remote
, USA
MidFull-time
SUMMARY The Cigna Group is a global Health Service company that is dedicated to helping people improve their health and vitality. Our Medical Proclaim Provider team seeks dedicated, compassionate, and empathetic Customer
Discovered TodayView →
Senior Advisor – Business Project Management, Evernorth Federal Services
, USA
SeniorFull-time
SUMMARY: Evernorth Federal Services supports large-scale federal healthcare programs where performance, innovation, and security are critical to mission success. In this role, you will lead complex, cross-functional init
Discovered TodayView →
Primary Program Manager - Accredo - Remote
, USA
ManagerFull-time
Are you ready to step into a position that combines your communication skills, attention to detail, ability to multitask, and unrelenting drive to help others? We are looking for a Primary Program Manager to join our tea
Discovered TodayView →
Customer Success Manager, Pharmacy Team - Verity 340B Solutions - Remote
, USA
ManagerFull-time
Customer Success Manager, Pharmacy Team Join Verity Solutions as a Customer Success Manager on the Pharmacy Team where you will drive client performance, optimize program outcomes, and build lasting partnerships. In this
Discovered TodayView →
Staff Pharmacist - Accredo - Whitestown, IN
Whitestown, USA
Discovered TodayFull-time
Staff Pharmacist - Accredo Fulfillment (Tempe, AZ)
Tempe, USA
Discovered TodayFull-time
Pharmacy Production Clerk - Accredo - Onsite
Tempe, USA
Discovered TodayFull-time
Pharmacy Operations Rep. - Accredo - Onsite
Orlando, USA
Discovered TodayFull-time
Customer Service Representative - Cigna Healthcare - Remote
, USA
Discovered TodayFull-time
Senior Advisor – Business Project Management, Evernorth Federal Services
, USA
Discovered TodayFull-time
Primary Program Manager - Accredo - Remote
, USA
Discovered TodayFull-time
Customer Success Manager, Pharmacy Team - Verity 340B Solutions - Remote
, USA
Discovered TodayFull-time