Customer Service Representative
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Fruitful Day seeks a Customer Service Representative in Dubai to handle customer inquiries and resolve issues efficiently. You will answer calls, respond to queries via WhatsApp and email, and collaborate with internal teams.
Key Skills for This Role
Responsibilities
- Answer incoming customer calls and respond to queries via WhatsApp, Email, etc. in a professional manner
- Provide accurate information about products, services, or order status
- Resolve customer complaints and follow up to ensure complete satisfaction
- Document customer interactions and update relevant information
- Collaborate with internal teams to find solutions for customers' needs
- Maintain high quality standards in customer service at all times
- Adhere to company protocols and performance metrics
Requirements
- Minimum 3 years of call center experience
- Fluency in English, both spoken and written
- Excellent multitasking abilities
- Keen attention to detail in all aspects of work
- Strong interpersonal and communication skills
- Ability to remain calm and professional under pressure
Full Job Posting
Role Overview
- As a Customer Service Representative, you will play a key role in ensuring the highest level of customer satisfaction by handling a variety of customer inquiries and resolving issues efficiently.
- As part of our team in Dubai, you'll work in an ONSITE environment focused on providing outstanding service to our valued customers.
Responsibilities
- Answer incoming customer calls and respond to queries via Whatsapp, Email, etc. in a professional manner
- Provide accurate information about products, services, or order status
- Resolve customer complaints and follow up to ensure complete satisfaction
- Document customer interactions and update relevant information
- Collaborate with internal teams to find solutions for customers' needs
- Maintain high quality standards in customer service at all times
- Adhere to company protocols and performance metrics
Must have requirements
- Minimum 3 years of call center experience
- Fluency in English, both spoken and written
- Excellent multitasking abilities
- Keen attention to detail in all aspects of work
- Strong interpersonal and communication skills
- Ability to remain calm and professional under pressure
Nice to have requirements
- Experience in the UAE market
- Knowledge of CRM software and call center technologies
- Previous experience in the retail or e commerce sector
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Fruitful Day
Event & Catering Lead
Dubai, UAE
Fruitful Day is seeking an Event & Catering Lead to elevate client experiences through flawlessly executed events in Dubai and Abu Dhabi. The role involves leading end-to-end event operations, basic food preparation, and
Commi - Specialized in Fruit Arrangements
Dubai, UAE
Role Overview Become a vital member of our kitchen team as a Commi - Specialized in Fruit Arrangements. As part of our team in Dubai, you'll work in an ONSITE environment where your creativity and precision will help us
Delivery Driver
, UAE
Fruitful Day is seeking a Delivery Driver in Dubai to ensure prompt and safe delivery of goods. The role requires a valid manual driving license, good English communication, and proven UAE driving experience. Responsibil