Customer Service Representative
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Key skills for this role
Role Overview
The Customer Service Representative is a full-time, on-site role based in Dubai.
The role handles customer inquiries, explains payment solutions, resolves issues, and supports customer satisfaction.
Key Skills for This Role
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Company Description
Cheezee Global provides payment solutions and integrated transaction technologies across India, Brazil, Thailand, and Indonesia.
The company focuses on reliable, secure, and easy-to-use cross-border payment services and operates in an international environment.
Role Description
The Customer Service Representative is a full-time, on-site role based in Dubai.
The role handles customer inquiries, explains payment solutions, resolves issues, and supports customer satisfaction.
Responsibilities
- Handle inquiries through phone, email, and chat.
- Track and document interactions in the CRM system.
- Coordinate with internal teams on technical and account-related concerns.
- Follow up with customers to ensure satisfaction.
- Support onboarding and education for new customers.
- Identify recurring issues and share feedback to improve processes and customer experience.
Qualifications
- Strong customer service, customer support, and customer satisfaction skills are required.
- Customer experience management ability is required in a fast-paced, multicultural environment.
- Clear professional written and verbal English communication is required.
- Previous customer-facing experience is preferred, especially in financial services, fintech, or payment solutions.
- CRM tools, basic office software, attention to detail, and accurate record-keeping are required.
- Problem-solving, patience, and discretion with sensitive customer issues are required.
- The ability to work on-site in Dubai and collaborate cross-functionally is required.
- A relevant diploma or bachelor's degree in Business, Communications, or a related field is preferred.
- Additional languages are an advantage.
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