Customer Service Representative
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Key skills for this role
About the Role
Manage customer interactions across social media and emails, ensuring positive experiences while demonstrating strong communication, problem-solving, and empathy skills.
Key Skills for This Role
Responsibilities
- Handle all customer enquiries via social media, email, and comments in a timely and professional manner
- Process orders by collecting relevant customer details accurately
- Share shipping and tracking details once orders are dispatched
- Address product related questions and direct customers to the wider community for peer experiences
- Monitor community channels and engage when relevant to orders or complaints
- Keep customers informed of stock updates, delays or any announcements
- Maintain a warm and professional relationship with customers throughout their journey
Requirements
- Handle customer enquiries via social media, email, and comments
- Process orders by collecting customer details accurately
- Share shipping and tracking details with customers
- Address product related questions and direct customers to community
- Monitor community channels and engage on orders or complaints
- Keep customers informed of stock updates, delays, or announcements
- Maintain warm and professional customer relationships
Full Job Posting
Role Overview
- A dynamic and people focused Customer Support Admin role managing all customer interactions across social media platforms, emails and comments sections.
- You will be the first point of contact for customers, ensuring a smooth and positive experience from enquiry through to delivery.
Key Responsibilities
- Handle all customer enquiries via social media, email and comments in a timely and professional manner
- Process orders by collecting relevant customer details accurately
- Share shipping and tracking details once orders are dispatched
- Address product related questions and direct customers to the wider community for peer experiences
- Monitor community channels and engage when relevant to orders or complaints
- Keep customers informed of stock updates, delays or any announcements
- Maintain a warm and professional relationship with customers throughout their journey
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