Customer Service Representative
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Key skills for this role
About the Role
Ace Marketing is hiring a Customer Service Representative with financial services experience. The role involves handling inbound/outbound calls, building client relationships, and driving sales.
Key Skills for This Role
Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently
- Understand customer needs and provide suitable financial products and service solutions
- Follow up with prospective and existing customers to generate business opportunities
- Build and maintain strong customer relationships through regular communication
- Resolve customer queries, complaints, and service requests in a timely manner
- Achieve individual sales and customer service targets
- Maintain accurate customer records and update CRM systems
- Coordinate with internal teams to ensure seamless customer service and issue resolution
- Ensure compliance with company policies and regulatory requirements
Requirements
- Bachelor's degree in any discipline
- Minimum 1 3 years of experience in telesales, customer support, or sales within financial services
- Strong verbal communication and interpersonal skills
- Proven ability to achieve sales targets and KPIs
- Experience handling customer interactions over phone calls
- Proficiency in Microsoft Office and CRM software
- Ability to multitask and work in a fast paced environment
Full Job Posting
Job Overview
- We are looking for a proactive and customer focused Customer Service Representative with prior experience in the financial services industry.
- The ideal candidate will handle customer inquiries, build strong client relationships, and drive sales through outbound and inbound telephone interactions.
Key Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently.
- Understand customer needs and provide suitable financial products and service solutions.
- Follow up with prospective and existing customers to generate business opportunities.
- Build and maintain strong customer relationships through regular communication.
- Resolve customer queries, complaints, and service requests in a timely manner.
- Achieve individual sales and customer service targets.
- Maintain accurate customer records and update CRM systems.
- Coordinate with internal teams to ensure seamless customer service and issue resolution.
- Ensure compliance with company policies and regulatory requirements.
Required Qualifications
- Bachelor's degree in any discipline.
- Minimum 1–3 years of experience in telesales, customer support, or sales within the financial services industry.
- Strong verbal communication and interpersonal skills.
- Proven ability to achieve sales targets and KPIs.
- Experience handling customer interactions over phone calls.
- Proficiency in Microsoft Office and CRM software.
- Ability to multitask and work in a fast paced environment.
Preferred Skills
- Experience in banking, insurance, loans, investments, or other financial products.
- Strong negotiation and persuasion skills.
- Excellent problem solving and customer relationship management abilities.
- Positive attitude with a results driven mindset.
- Fluency in English & Hindi; knowledge of additional regional languages is an advantage.
What We Offer
- Competitive salary with attractive performance incentives.
- Career growth and learning opportunities.
- Supportive and collaborative work environment.
- Ongoing training and professional development.
- Pay: AED2,500.00 AED3,500.00 per month
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