Customer Service Representative
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Key skills for this role
About the Role
United Trans is hiring a Customer Service Representative for a full-time, on-site role in Dubai. The role involves interacting with customers, addressing inquiries, resolving complaints, and ensuring customer satisfaction.
Key Skills for This Role
Responsibilities
- Interact with customers, addressing inquiries and resolving complaints.
- Ensure customer satisfaction and enhance the overall customer experience.
Requirements
- Strong skills in Customer Service, Customer Support, and Customer Satisfaction
- Proven experience in enhancing Customer Experience and achieving high levels of Customer Satisfaction
- Exceptional interpersonal, verbal, and written communication skills
- Ability to handle customer interactions with professionalism and empathy
- Proficiency in relevant customer relationship management (CRM) tools is a plus
- Previous experience in the transportation or service industry is advantageous
- University degree or diploma or equivalent; additional education or certifications in customer service is preferred
- Hindi/Urdu speaker mandatory
Full Job Posting
Role Description
- This is a full time, on site role based in Dubai for a Customer Service Representative.
- The primary responsibilities include interacting with customers, addressing inquiries, resolving complaints, ensuring customer satisfaction, and enhancing the overall customer experience.
- The role demands professionalism, excellent communication skills, and a genuine commitment to delivering exceptional service in a fast paced environment.
Qualifications
- Strong skills in Customer Service, Customer Support, and Customer Satisfaction
- Proven experience in enhancing Customer Experience and achieving high levels of Customer Satisfaction
- Exceptional interpersonal, verbal, and written communication skills
- Ability to handle customer interactions with professionalism and empathy
- Proficiency in relevant customer relationship management (CRM) tools is a plus
- Previous experience in the transportation or service industry is advantageous
- University degree or diploma or equivalent; additional education or certifications in customer service is preferred
- Hindi/Urdu speaker mandatory
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