Customer Service Representative
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Key skills for this role
About the Role
Emirates Home Nursing seeks a Customer Service Representative to manage client bookings, respond to inquiries, and support daily operations. The role requires 1 year of BPO experience and strong communication skills.
Key Skills for This Role
Responsibilities
- Respond to leads and follow up in a timely manner
- Manage patient and client bookings daily
- Handle booking cancellations and inform nurses or HCAs
- Confirm payment terms with clients and inform nurses prior to visits
- Update client data and nurse schedules daily
- Greet visiting clients and ensure they meet appropriate team members
- Receive customer complaints and notify team leader
- Answer client queries via phone, live chat, Instagram, and Facebook Messenger
- Follow up with clients to close deals and bookings
- Handle payments received from drivers or nurses in absence of accountant
- Manage incoming and outgoing couriers
Requirements
- 1 year of Business Process Outsourcing (BPO) experience
- Reliably commute or plan to relocate to Dubai before starting work
Full Job Posting
Responsibilities
- Adhere to company vision, mission, and core values
- Accountable for providing and maintaining a good reputation as the face of the company
- Ensure leads are responded to and followed up in a timely manner
- Keep conversion rates at agreed levels according to KPIs
- Responsible for filing of all documents, excluding HR files and patient records
- Manage all patient and client bookings daily
- Manage booking cancellations for clients and inform the concerned nurse or HCA
- Confirm all payment terms with the client and inform nurse/HCA prior to visit
- Be aware of all regular clients and ad hoc to update client data daily
- Update data daily with all nurse schedules
- Manage the reception daily on a rotational basis
- Communicate with nurses regarding schedule changes
Additional Details
- Job Type: Full time
- Pay: AED 3,500 per month
- Work Location: In person
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