Customer Service Representative
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Key skills for this role
About the Role
Mitrade is seeking a Customer Service Representative to assist clients with account opening, verification, and funding processes. The role involves providing high-quality service via web chat, phone, email, and social media.
Key Skills for This Role
Responsibilities
- Assist clients with account opening, verification and funding processes
- Provide high quality service across web chat, phone, email and social media channels
- Resolve customers' queries by identifying problems and solutions in a timely manner
- Identify business opportunities and ways to improve customers' experience
- Liaise with various departments to assist in resolving customers' queries
- Learn about financial markets, CFD industry and Mitrade's platforms
Requirements
- Proficiency in English and Arabic
- Previous experience in the financial or fintech sector
- Strong problem solving skills
- Proficiency in MS Office
- Willingness to work a 5 day week including public holidays and shift duties
Full Job Posting
Company Overview
- Mitrade is an award winning global CFD and forex broker regulated by ASIC, CySec, CIMA, FSC, FSCA and SCA.
- Founded in Melbourne, Australia with offices worldwide.
- Serves over five million users worldwide across mobile, desktop, and web platforms.
Role Summary
- Responding to clients’ inquiries via various channels in a timely manner.
- Processing account applications in accordance with regulatory requirements.
- Ability to work a variety of shifts to provide service to global customers.
Key Day to Day Responsibilities
- Assist Clients with account opening, verification and funding processes.
- Provide high quality service across web chat, phone, email and social media channels.
- Consistently take initiative to resolve customers’ queries.
- Skilfully probe for and understand customers’ needs.
- Proactively liaise with various departments.
- Proactively learn about financial markets, CFD industry and Mitrade’s platforms.
- Be a team player and collaborate with the CS Team.
What We Require from You
- Proficiency in English and Arabic is essential.
- Additional languages such as Spanish, German, Portuguese, Thai, or Vietnamese are a strong advantage.
- Strong ability to handle customer inquiries and manage client interactions.
- Previous experience in the financial or fintech sector is required.
- Enthusiastic about customer service with strong problem solving skills.
- Strong sense of integrity and professionalism.
- Open minded, cooperative personality.
- Commitment to long term career growth.
- Strong proficiency in MS Office; experience with CRM tools is an advantage.
- Familiarity with local payment channels is a plus.
- Willingness to work a 5 day week, including public holidays and shift duties.
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