Customer Service Representative

• Minimum of two years of technology-focused customer service experience.
• Strong understanding of Wi-Fi RF and signal propagation.
• Knowledge of IP networking fundamentals, including DHCP, NAT, and ARP.
• Ability to multitask and assist multiple customers professionally and efficiently.
• Experience with customer service/help desk software (preferred).
• Proficiency in using both PC and Mac computers for troubleshooting and assisting customers.
• Excellent verbal and written communication skills.
• Ability to maintain a positive, empathetic, and professional attitude toward customers at all times.

• High school diploma or equivalent required.
• Two or more years of experience in a technology-driven customer service role.
• Additional certifications or coursework in networking, IT support, or customer service is a plus.

• Ability to sit for extended periods while using a computer and headset.
• Ability to type and navigate multiple computer programs efficiently.
• May require occasional lifting of up to 10 lbs. (e.g., handling computer equipment or office supplies).

• $ 21 an hour
• Company-paid premiums for medical, dental, and vision insurance for you and your dependents
• Dynamic environment with diverse growth opportunities
• Emphasis on learning and development to support career and personal growth
• Work-life balance - 120 hours paid time off (PTO) after 90-day probation period
• 40 hours of paid sick leave
• 6 major paid holidays off
• 401(k) plan with company match.

Wire 3 is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Wire 3 is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Wire 3 are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status or any other characteristic protected by the laws or regulations in the locations we operate. Wire 3 will not tolerate discrimination or harassment based on any of these characteristics. Wire 3 encourages applicants of all ages.