Customer Service Representative

You will respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts while ensuring prompt and efficient service. You will act as a liaison between customers and internal teams to facilitate account administration, scheduling, and order processing, and provide clerical support including maintaining records and answering phones. Occasional travel by automobile and airplane may be required for business purposes.

Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.

Report customer feedback to management for continuous improvement.

Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.

Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.

Verify computer-generated invoices to ensure proper account billing.

Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.

Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.

Other essential duties may be applicable and assigned as necessary.

High school diploma or general education degree (GED) required.

Minimum 0 years of experience required in customer service or clerical work.

Ability to communicate clearly with customers and team members in writing and verbally.

Demonstrated ability to resolve customer complaints efficiently.